PLEASE CAREFULLY READ ALL POLICIES BELOW.

BY PURCHASING TIFFANY JANSEN WELLNESS HEALTH COACHING SERVICES YOU ARE AGREEING TO ALL TERMS AND CONDITIONS STATED BELOW.

ACCEPTANCE OF TERMS
By proceeding to purchase any of the Tiffany Jansen Wellness Health Coaching services, you (the “client”) acknowledge and agree to be bound by the following Terms and Conditions. Our Terms and Conditions may be updated at any time, after providing notice to you. The client agrees to be bound by any future amendments made to the Terms and Conditions.

Carrying out the services
I the “Health Coach” shall carry out the services within the time period which is set out in the relevant programme or services description. All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or services description or they will expire.

The Client agrees to inform the Health Coach 24 hours in advance of any session the Client needs to miss and/or cancel. If the Client gives the Health Coach less than 24 hours’ notice or fails to turn up for a session the Client will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it. Depending on the Health Coach’s schedule, the Health Coach will try in good faith to find a new slot for the missed session.

All sessions will take place remotely via the means of communication agreed with the Client in advance.

Carrying out of the services might be affected by events beyond the Health Coach’s reasonable control. If so, there might be a delay before the Health Coach can restart the services. The Health Coach shall make reasonable efforts to limit the effect of any of those events and shall keep the Client informed of the circumstances and try to restart the services as soon as those events have been fixed. Examples of events which might be beyond reasonable control include illness, IT issues and problems with internet connectivity or if the Client changes the services required and extra preparation is required.

The Client’s responsibilities
‘The Client’ will pay the price for the services in accordance with the program or services description.

The Client will provide the Health Coach with such information and assistance (and ensure that any information is complete and accurate) as reasonably required to provide the services.

The Client and the Health Coach shall agree a method of communicating with each other between sessions and adhere to that method.

The Health Coach’s role is to offer the Client guidance and accountability and help the Client make positive lifestyle changes in order to make progress towards the Client’s goals. The information provided is not medical advice and is not intended to take the place of seeing licensed health professionals.

Health Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement the Client confirms that they will not use it in place of any form of counselling, therapy or medical treatment.

If the Client is currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement the Client confirms that they have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching programme described in the relevant programme or services description.

The Client will keep the Health Coach informed of any changes to their medical health or personal circumstances.

Charges and payment
The price for the services is set out in the programme or services description.

Usually the Health Coach will require full payment in advance in order to provide the services. For some programmes or services the Health Coach may agree to payment by instalments. The relevant programme or services description will state if the Health Coach has agreed to accept payment by instalments. If payment by instalments has been accepted and the Client fails to make any of the instalment payments on the due date then the Health Coach shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.

The fees are non-refundable even if the Client does not complete their agreed sessions with the Health Coach, as payment is for the programme as a whole, not individual sessions. This is a reflection of the amount of preparation needed to put into the programme to make it most effective for the Client and the amount of time the Health Coach shall dedicate and set aside for preparing for and attending the sessions together. This policy also helps the Client with their own accountability and commitment to improving their life through this health coaching programme.

Payment is via the payment button on this link or as agreed between us. Payment must be made before the first consultation.

Confidentiality
The Parties agree to keep all terms and conditions of the Agreement confidential unless their disclosure is required according to law. All conversations and information of this Agreement shall be protected, whereas the Health Coach may share personal information only with the Client’s permission.

Disclosing any information for purposes not defined by the Agreement is forbidden unless otherwise agreed upon by the Parties.

Limitation of Liability
The Health Coach shall not be liable for any damages, be it indirect, consequential, or special, suffered by the Client. Unless otherwise stated in the Agreement, the Health Coach makes no guarantees or warranties of any kind regarding coaching services the Parties agreed upon.

With respect to this Agreement, the Client agrees not to hold the Health Coach liable or responsible for any actions and/or inactions.

GOVERNING LAW AND JURISDICTION
All terms of these Terms and Agreements shall be governed by, construed, and enforced in accordance with the laws of England and Wales.

The parties hereby submit to the sole and exclusive jurisdiction of the courts of England and Wales with respect to any action, suit or proceeding arising out of or relating to TJ Wellness.

SEVERABILITY
In the case that a court or a relevant jurisdiction finds any provision of this Agreement void and/or unenforceable, the remaining provision shall still be valid in accordance with the intention of both Parties.